Honda World Westminster Testimonials
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CUSTOMER STATED KIFAH KHAROUF WAS VERY THOROUGH AND COURTEOUS AND EXPLAINED EVERYTHING ON THE VEHICLE. THEY HAD PARKED ALL OF THE CRV IN THE FRONT SO SHE COULD CHOOSE A COLOR EASIER. THE FINANCE MGR ANDY WAS REALLY GOOD AND VERY COURTEOUS, HE WAS THOROUGH AND EXPLAINED EVERYTHING AND EVEN SUGGESTED NAMES TO HELP HER. SHE SAID SHE HAS CLOSER DEALERSHIPS AND SHE WAS GOING THROUGH COSTCO. SHE WAS VERY IMPRESSED WITH THE CLEAN AND COURTEOUS SHOWROOM AND EVEN THE UNIFORMS WERE VERY NICE. SHE SAID IT ALL MADE AN OVERALL GOOD IMPRESSION.
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- Linda
Hello Danny
Thank you for working with me, the fair price, and even being involved on your
day off! We enjoyed our drive home in our new Honda. (We each drove it, and
our old 99 Accord 1/2 the way home). The traffic even cleared out for a smooth
sail, and quick drive back to our little paradise. Kiffia, (totally wrong
spelling), was very nice and easy to deal with. He even softened us up to
buying the 8 year 125K extended Honda Care policy at our finale singing with
the gentleman whom I can not remember his name, sorry. All and all it was a
great experience / hassle free time. Doing an intranet sale is so much more
enjoyable as a buyer as you feel no pressure to make a decision. You take your
time, and take it or leave it. Then with the price settled before you walk on
the lot everyone can be themselves without the circus of sales people checking
with their manager on what HE is willing to do! A settled price prior to
arrival is WONDERFUL!
Again, THANK YOU ALL!
Mike and Sharon
Yet another happy Honda Family!
Grover Beach, CA
P.S. I Almost forgot to thank my name sake, Michael Ward, who started us off
on the right foot in our beginning negotiations but was tied up serving another
customer, which allowed us to meet Kiffa. Thank you Michael!
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Dear Mr. Kifah Kharouf,
I wanted to give you a sincere “Thank You” for everything you did for me. You were extremely professional and I loved working with you. I visited 10 or 11 various dealerships, contemplating between a Honda and a Toyota, but because of your work ethic and honesty, I was more than happy to purchase my vehicle from you. I visited other Honda dealerships, but you were far more personable and helpful than any other person I worked with.
I have a co-worker who mentioned to me that she is interested in purchasing a Honda in February, so I told her about your amazing service and gave her your business card. I look forward to working with you again in the future, and I thank you for all of your help and honesty.
Sincerely,
Karina
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Dear Jim
I just wanted to thank you for such a nice experience at the Honda dealer on Sunday evening when my mom and I were there. I want to thank you and your staff for taking such good care of us and treating us so special.
Thank You.
Miriam
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Hi, Martha,
Honda World is the best! The bumper looks perfect, AND they waxed the car for Ashley! That was great of them. As I look back on the conversation you and I had a couple months ago about Ash not liking any Hondas right now, I am so surprised and happy that she decided to get her car from you. My dad used to push me to get Chryslers and I never did so I tried to not push Ash to get my favorite kind of car. She's really enjoying driving it. She hadn't wanted a two-door and I love two-doors, and I tried not to push her in that direction either in case she would regret it later. But when she walked in and saw her white car on your showroom floor, she started to fall in love with it and is now very glad that she got the two-door.
I think I might have the 1999 Accord sold. Our neighbors are having a garage sale today, so I went out and put a For Sale sign on the car and pulled it into our driveway and have a young man seriously interested. It has been a great car, and by having all the service done at Honda World, I have a nice printout of all service visits. I want to thank you again for Honda's help in replacing the transmission on that car in the past.
Martha, you have made our relationship with your company a very satisfying and personal experience. We've been blessed by meeting you. Thank you.
Lee
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Thanks Martha - all is great. Got the car and mats. You guys have ALL BEEN GREAT! Joel was excellent to work with, Andy too! Your other sales staff entertained my 12 and 13 year olds while we were in the office. They felt cool... and important. Rose ---
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I recieved a letter from you yesterday regarding my recent new car purchase. I'm sending you a quick note now to assure you that I am 100% satisfied with the Pilot and with my experience working with your staff. They were excellent. I tried to purchase the same car from 2 other dealerships without success. Dealing with your staff was a breeze. I will give the highest rankings across the board when I get the survey. Thanks
Buddy
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Martha,
Thank you for all your help and excellent service throughout the entire process. You have been very responsive and flexible to our needs. We could not have asked for anything more. Also, Thanks to Pete and the others that helped us yesterday. We enjoyed driving our new car back to San Diego very much - especially on such a warm, sunny day.
Best regards,
Ann and Richard
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Dear Martha,
Thank you so much for your help yesterday.< I love my new car, and my girls love it too! ? You were so helpful and made the buying painless and anxiety free. I have never had to make big decisions like buying a car by myself.? My husband and I would make those decisions together (he passed away a year ago). I had my sister and brother-in-law there for support, but you really made it easier. David was certainly impressed and he and my sister said the next time they buy a car, they will come to you. I will definitely tell my friends as well. Like I said yesterday my daughter will be going off to college in a few years, and I was thinking of a Honda Fit for her.? It seems roomy enough to probably haul all her stuff! Take care and I will see you again.
Thank You
Lisa
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I am writing this in regards to your Service Advisor, Shawn Landquist. I have been meaning to write this letter for a long time and it is very late in coming.
We have bought 2 Hondas from your Dealership. We purchased a 2002 Accord and traded it in for a 2004 Odyssey. We enjoyed both cars and have not had many problems with them.
Since the beginning, we have serviced our cars through your dealership. A few years ago, I had a service appointment that I was unhappy with . I don't even remember what the problem was now, just that I was upset and wanted the problem fixed. At that time Shawn Landquist took it upon himself to remedy the situation. He didn't make me feel like an unruly customer. He just got the problem fixed. He really seems to take the extra time to make sure our service is good. He takes the time to explain things to me and doesn't push me to have service done if I can't do it right away ( unless it it a safety issue). As a customer it is nice to know that there are still people out there who care about customer service and making a customer feel like their business is important to them.
If my problem had not been fixed, I would have taken my business somewhere else. I would not have felt comfortable bringing my car back. As it stands now, I will not take it anywhere but Honda World. Shawn is a tremendous asset to your service department and I wanted to make sure you were aware of that.
Sincerely,
Ronda
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Dear Deb,
I would like to Thank Bart Conroy and the team at Orange County Honda World for a great service experience yesterday. The car is a 2002 Honda Accord and has been running fine thank in part to Service Advisor Bart and the team at Orange County Honda World. Bart is very knowledgeable, courteous, friendly, and helpful. The wait time at O.C. Honda World is not long and appointments are easily available.
Thank You Again
Sincerely,
Mark
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Dennis continues to show great attentiveness and consideration in all his efforts of service for me and my vehicles...He is just one of the fantastic employees on the service team at Honda World, and is very much appreciated.
Thank you for all that you do!!
Lance
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Hi Natalie-
I am not ready yet - and I am leaning back toward Toyota which I drove for many years before I got my Civic in 2004. but - if I consider a Honda again in the future - it will be because of your excellent service during my purchase, and your effective follow-up. And, if I go Honda again. I will drive all the way to Westminster from Glendale to work with you.
Every time I got something in the mail from you over all these years- I have wanted to contact you just to commend you on your work ethic and style- and this time- I am finally taking a moment to do just that.
You were the only sales person who actually read my emails when trying to buy online in 2004 - listened to what I wanted, and responding accordingly. Everyone else I contacted tried to get me in to the dealership for the standard car purchase experience- which is what I did not want to do. I try not to be sexist- but it just so happens- all the others were men.
I wanted to let you know the impact your follow ups have had. I worked 15 years for an automotive manufacturer managing the sales incentive program. The top level sales people always had an easy style like yours, approachable, friendly, helpful and not intrusive or pushy in any way- that stereotype is for amateurs.
Best of luck to you. Keep up the good work- it does not go un-noticed or un-appreciated.
Sincerely
Doreen
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Just wanted to drop you a line and let you know that your auto body shop did an excellent job repairng my car. Not only was it done right they were way ahead of schedule. Calvin Tran was really pleasant and easy to work with. He was honest and up front about everything and even contacted me with frequent updates. Much appreciated and I would definately recommend you. 
- Shawn
Calvin,
I was having a very stressful day when there was an issue with the tailgate of my CR-V. Calvin relieved my stress and fixed the problem very quickly. He was very understanding and helpful. I was able to get back to moving very quickly.
Thank You so Much
Debbie
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Kifah,
I have purchased 2 vehicles in the last 30 days from you. I have bought many vehicles in 4 different countried and wanted to let you know that this was the Easiest, Fastest & Best Buying Experience from beginning to the END !!!
Fantastic Job
David
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Dear Mr. Kifah Kharouf,
I wanted to give you a sincere “Thank You” for everything you did for me. You were extremely professional and I loved working with you. I visited 10 or 11 various dealerships, contemplating between a Honda and a Toyota, but because of your work ethic and honesty, I was more than happy to purchase my vehicle from you. I visited other Honda dealerships, but you were far more personable and helpful than any other person I worked with.
I have a co-worker who mentioned to me that she is interested in purchasing a Honda in February, so I told her about your amazing service and gave her your business card. I look forward to working with you again in the future, and I thank you for all of your help and honesty.
Sincerely,
Karina
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Hello Kifah,
Thank you very much for the email. I also want to thank you for the outstanding way you handled the purchase of my new Pilot. You made the transaction painless and fast, which is not necessarily what I was expecting when I came to the dealership. I look forward to having Honda call me with a survey about your service. I will give you the highest ratings in every category! I will also be sure to recommend any and all of my colleagues who want to buy a Honda directly to you. Once again, thank you for the direct, professional and easy way you handled the sale. Buying a car isn't such a bad thing after all! All the best and please let me know if I can help you in any way.
Wade
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Martha, Thank you again for helping us make this happen. I really appreciate ALL your help on this deal. I know it wasn't easy, but we truly appreciate all the time and effort that you put into it. We are more then satisfied with the service that we received and look forward to dealing with you again in the future. We will defiantly send any business that we can your way. Thank you again! Melanie & Doug ---
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